AK L Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to AK L. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy describes how AK L collects, uses, stores and shares information about you when you visit our website, register an account or use any part of the AK L platform — including Slots, Sports betting, Live Casino, Bingo, the VIP programme and the AK L App.

This policy applies to all registered players and visitors to the AK L platform. By creating an account or continuing to use AK L, you acknowledge that you have read and understood this Privacy Policy. This policy forms part of the broader agreement between you and AK L, alongside the Terms and Conditions and the Responsible Gaming guidelines.

2. Data We Collect

AK L collects personal data in three main ways: information you provide directly, information collected automatically when you use the platform, and information received from third-party payment and verification providers.

2.1 Information You Provide

When you register or manage your AK L account, you provide us with:

• Identity data: Full name, date of birth, gender and national identity information provided during verification.
• Contact data: Email address and mobile phone number used to create your account.
• Account credentials: Your chosen username and encrypted password. We do not store passwords in plain text.
• Verification documents: Copies of government-issued ID or other documents submitted to complete identity verification.
• Payment details: Payment method information such as your JazzCash or Easypaisa mobile number, bank account details or card details provided when depositing or withdrawing.
• Communication records: Messages sent to AK L support via live chat or email, including any attachments.

2.2 Information Collected Automatically

When you visit or use AK L, certain technical data is collected automatically:

• Device data: Device type, operating system, browser type and version, screen resolution and unique device identifiers.
• Usage data: Pages visited, games played, bets placed, session duration, clicks and navigation patterns within the platform.
• Log data: IP address, access timestamps, referral URLs and error logs generated during your session.
• Location data: General geographic location derived from your IP address. AK L does not collect precise GPS location.
• Cookie data: Information stored via cookies and similar tracking technologies as described in Section 5 of this policy.

2.3 Information from Third Parties

AK L may receive additional data about you from trusted third-party providers used to operate the platform. This includes identity verification services that confirm your name and date of birth, payment processors that confirm transaction status for JazzCash, Easypaisa, Raast, bank transfers and card payments, and fraud prevention services that flag unusual account activity.

3. How We Use Your Data

AK L uses your personal data only for legitimate purposes directly related to operating the platform and delivering a safe, personalised experience. The main purposes are:

• Account management: Creating, maintaining and securing your AK L account, including processing login requests and account updates.
• Identity verification: Confirming that you meet the age and eligibility requirements to use the platform, and verifying your identity before processing withdrawals.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and other supported mobile wallets.
• Platform operation: Delivering games, sports markets, Live Casino sessions, Bingo rounds and all other platform features you access.
• Bonus and promotion management: Applying bonuses, tracking wagering requirements and managing eligibility for promotions, cashback and VIP rewards.
• Fraud prevention and security: Detecting and preventing fraudulent activity, multiple account registrations, money laundering and other prohibited conduct described in the Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes and maintaining records of communications for quality assurance.
• Platform improvement: Analysing usage patterns and technical performance to improve the platform, fix bugs and enhance the overall user experience.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gaming, and applying any limits or restrictions you have set through the responsible gaming tools.
• Legal compliance: Meeting any applicable legal obligations, including maintaining records required for anti-money laundering purposes.

4. Payment Data

Handling payment data responsibly is a priority at AK L, given that all deposits and withdrawals are processed in PKR. Here is how your financial information is managed.

4.1 What Payment Data We Hold

AK L stores records of your transaction history — deposit amounts, withdrawal requests, dates and the payment method type used (for example, JazzCash, Easypaisa, Raast or bank transfer). We store the last four digits of a card number and the card type where applicable, but we do not store full card numbers, CVV codes or mobile wallet PINs on our own servers at any time.

4.2 Payment Processors

All payment transactions are routed through certified third-party payment processors. These processors handle the sensitive parts of each transaction under their own security standards. AK L receives only a tokenised reference confirming whether a transaction was successful, along with the amount and method. This means your most sensitive financial credentials never pass through AK L's own infrastructure in raw form.

4.3 Payment Data Retention

Transaction records are retained for as long as your account remains active, and for a defined period after account closure as required for financial record-keeping purposes. This retention is necessary to resolve any disputes about historical transactions and to satisfy applicable record-keeping requirements.

5. Cookies & Tracking Technologies

AK L uses cookies and similar technologies to keep the platform working correctly, remember your preferences and understand how players use the site so we can keep improving it.

5.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle session management, login state and security checks. The platform cannot operate without them.
• Functional cookies: Remember your preferences such as language settings and display options so you do not have to set them again each visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where users drop off and how long sessions last. This data is used to improve platform design and performance.
• Security cookies: Help detect suspicious activity, such as repeated failed login attempts or unusual navigation patterns that may indicate automated access.

5.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please be aware that blocking essential cookies will prevent you from logging into your AK L account and using core platform features. Blocking analytics or functional cookies will not affect your ability to play but may mean some preferences are not saved between sessions.

6. Data Sharing

AK L does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment processors: Transaction data is shared with the payment service provider handling each specific deposit or withdrawal — for example, JazzCash, Easypaisa or a card processing gateway. Each provider handles your data under their own privacy terms.
• Identity verification providers: Name, date of birth and document images may be shared with a third-party verification service to confirm your identity. These providers are contractually restricted from using your data for any other purpose.
• Fraud prevention services: Technical identifiers such as IP address and device fingerprints may be shared with fraud detection services to identify account abuse, collusion or money laundering activity.
• Game providers: When you play a game powered by a third-party provider, your player ID and game activity data for that session is shared with the provider to run the game. Game providers do not receive your full personal profile.
• Legal and regulatory requirements: AK L may disclose personal data where required to do so by a court order or applicable legal obligation. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of AK L's business, your data may be transferred to the new entity. You will be notified of any such transfer and of any changes to privacy practices that result from it.

All third parties with whom AK L shares data are required to handle that data securely and to use it only for the purpose for which it was shared.

7. Data Retention

AK L retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods for different categories of data are guided by the following principles:

• Account data (name, contact details, login history) is retained for the duration of your account and for up to five years after closure to handle any outstanding disputes or legal requirements.
• Transaction records are retained for up to seven years after each transaction to satisfy financial record-keeping requirements.
• Verification documents are retained for the period required to fulfil identity verification obligations and are securely deleted once that period has passed.
• Support communications are retained for up to three years after the relevant query is resolved.
• Analytics data is retained in anonymised, aggregated form and is not linked to individual accounts after anonymisation.

When data is no longer needed and the retention period has expired, AK L securely deletes or anonymises it so that it can no longer be linked back to you.

8. Data Security

AK L takes technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) for all connections between your device and AK L's servers.
• Encryption of sensitive data fields at rest within AK L's database infrastructure.
• Strict access controls ensuring only authorised staff can access personal data, with access limited to what is needed for each staff member's role.
• Regular security reviews and monitoring of platform infrastructure to detect and respond to potential threats.
• Two-factor authentication options available to players for additional account security.

While AK L uses strong security practices, no internet-based platform can guarantee absolute security. You also play an important role in keeping your account safe — please use a strong, unique password and never share your login details with anyone.

9. Your Rights

As a player on AK L, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data AK L holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. You can update basic contact details directly from your account settings.
• Right to deletion: You can request that AK L deletes your personal data. Please note that deletion requests cannot be fulfilled where retention is required for legal, fraud prevention or financial record-keeping purposes.
• Right to restrict processing: In certain circumstances, you can ask AK L to limit how your data is used while a query or dispute is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where your data is processed on the basis of consent — for example, marketing emails — you can withdraw that consent at any time through your account settings or by contacting support.

To exercise any of these rights, contact AK L support using the details in Section 13. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing a data rights request to ensure we do not disclose information to the wrong person.

10. Children's Privacy

AK L is strictly an adult platform. Persons under the age of 18 are not permitted to register an account or use any part of the platform. AK L does not knowingly collect personal data from anyone under 18 years of age. If we discover that an account has been registered by a minor, that account will be immediately closed and any data associated with it deleted in accordance with our retention policy.

If you are a parent or guardian and believe that your child has registered an account on AK L, please contact support immediately. We will investigate and take appropriate action as a priority.

11. Marketing Communications

AK L may send you promotional communications about new games, bonuses, sports betting offers, VIP programme updates and other platform news. We will only send marketing communications where you have opted in to receive them during registration or through your account settings.

11.1 Opting Out

You can opt out of marketing communications at any time by updating your communication preferences in your account settings, or by clicking the unsubscribe link included in every marketing email. Opting out of marketing will not affect essential account communications such as transaction confirmations, security alerts or support responses.

11.2 On-Platform Notifications

AK L may display promotional banners and notifications within the platform itself. These are not governed by your email marketing preferences and are part of the standard platform interface. You will always be able to view the terms of any offer before claiming it.

12. Changes to This Privacy Policy

AK L reviews and updates this Privacy Policy periodically to reflect changes in platform features, data practices or applicable requirements. When this policy is updated, the "Last Updated" date at the top of the page will be revised.

For significant changes that materially affect how your data is used, AK L will notify registered players via the platform or by email. Continued use of AK L after a policy update is published constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact support to discuss account closure.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how AK L has handled your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

You can reach us via live chat when logged into your account, or by email:

For questions about our responsible gaming tools, deposit limits or self-exclusion, please visit the Responsible Gaming page. For general platform questions, visit our FAQ page.